Technical Product Manager

Skills

Description

Senior Technical Product Manager, you will contribute to Starbucks’ success by identifying and being a champion of the right solution to meet business needs and opportunities, while keeping an eye towards long-term scalability, resilience, and low operating cost.
The senior technical product manager defines how the product data hub will integrate with other products and services to meet specific business goals and serves as a change agent for the enhancement and extensibility of existing products and services that leverage product data within Starbucks Technology.
You will be valued as a technical subject matter expert among business and engineering partners because you will maximize the value of product data through thoughtful, data-driven problem solving, crisp definition of MVP solutions, and cross-functional collaboration with peer technology teams and organizations.
To be successful, the technical product manager needs to have significant technical acumen along with a strong product management background, with demonstrated experience in shaping a product or service’s function within a larger enterprise technology context.
This role will partner with cross-functional product managers and Starbucks Technology leaders to help define the roadmap priorities and ensure that it remains aligned with the broader strategic priorities. Leveraging your previous experience.
We will enable you to: Product Definition & Value Contributes innovative business capabilities and customer features informed by technology trends and business strategy to the product or service roadmap.
Translates customer experience and business strategy requirements into technical requirements Influences decisions by providing technical consultation and direction to stakeholders.
Influences and documents non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity Collaborates with peer technology teams to align on solutions Represents customer experience context to engineering teams Creates acceptance criteria/requirements to align with customer, business, and technical strategy goals.
Leads prioritization of backlog Recommends new technology trends and innovative products/features to the team Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results Analysis & KPIs Analyzes data and uses results to justify product decisions and apply key learnings.
Defines product health and performance metrics and dashboard/reporting requirements, and KPIs to measure performance against feature goals.
Identifies opportunities to improve feature performance and overall product health using data Leads ongoing improvements to product performance.
Leadership & Communication Partners with engineering teams to apply knowledge/expertise in defining technical requirements and solution architecture, and understands technical debt and non-functional features to prioritize appropriately Owns effective relationships with engineering teams across Starbucks Technology Interacts directly with business stakeholders to understand business issues and to communicate ramifications of technical options Eliminates ambiguity in feature criteria and goals.
Presents solution options/recommendations clearly and persuasively to support business stakeholder decisions Influences & negotiates with teams across Starbucks Technology, with business partners, and with third-party vendors and resolves most issues independently Leads team members and peers in learning technical skills and business acumen.
Product Planning & Delivery Identifies and documents technical tradeoffs as well as dependencies and constraints Presents recommendations and influences alignment across neighbor ST teams Performs validation of feature against stated goals;
facilitates user review/acceptance testing Manages the elimination of blocking issues during development Works with cross-functional engineering teams on feature sizing and delivery planning Practices iterative, agile development and is well versed in agile methodologies and tools Production Support.
Leverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required
Effectively coordinates and communicates issues resolution with end-users Correlates related production issues and assesses trends to identify broader improvement opportunities Extends technology support internationally to support global business operations

Responsibilities

• • Lead product planning through day to day collaboration and decision making with cross-functional team including architects, designers, engineering leaders, and business or subject matter representatives
• • Design and drive usability studies to inform product requirements and influence product design and experience
• • Define and analyzes metrics that measure and benchmark product success
• • Work with larger Technical product management organization to align on broader product roadmap dependencies
• • Assess marketplace for new product innovations, competitors, and emerging technologies in IoT and managing devices at the store edge
• • Support business case development for new IoT-enable equipment that enables productivity improvements and lead evaluation / proof of concept efforts
• • Lead engagement with key product managers, ensuring experience journeys and product requirements are well understood
• • Build strong relationships and influence others across the organization and with external vendors
• • Balance multiple priorities and meet stated deadlines and deliverables within statement of work
• • Demonstrate effectiveness in dealing with ambiguity
• • Use communications skills to influence outcomes
• • Use analytics and optimization tools to inform product planning and prioritization.

Educational Requirements

• • IOT implementations
• • Software engineering skills
• • Infrastructure management