Technical Support Consultant
Optum
Contract Eden Prairie , Minnesota, United States Posted 3 months ago
About Position
Technical Support Consultant (Contract)
$70.00 / Hourly
Eden Prairie , Minnesota, United States
Technical Support Consultant
Contract Eden Prairie , Minnesota, United States Posted 3 months ago
Skills
• Research and resolve issues reported by internal and external customers via ServiceNow • Work closely with internal and external teams to troubleshoot technical issues and support break/fix efforts • Communication and escalation of issues reported or discovered • Technical support for file loads and transfers • Facilitate meetings and presentations for internal teams and clients • Identify opportunities for process improvement • Ensure internal and external processes are accurately documented • Training and onboarding new teammates as neededDescription
This position will be part of the Technical Support team driving incident management, technology support, and operational workflow with our clients. This position is required to support the client care management product. Primary responsibilities will include production support to ensure successful file loads into the OICS system and associated integration layer architecture. Additional responsibilities include data flow and application management.
Responsibilities
- 1+ years customer-focused position involving technical knowledge of company’s products and services
- 1+ years technical support and troubleshooting experience
- 1+ years working with and assisting clients with help desk software
- 1+ years Microsoft Office Suite experience
- Ability to travel domestically up to 10-25% when required
- Desired skills:
- Experience with GuidingCare or other case and/or Disease Management applications
- Experience with ServiceNow
- Basic SQL experience
- Experience with Government Healthcare (Medicare/Medicaid/ACA) experience
- Healthcare payer application experience
- Experience with Facets, QNext and/or HealthRules claims platforms
By applying to a job using PingJob you are agreeing to comply with and be subject to the PingJob Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
