Windows Admin
ASSA ABLOY Global Solutions
Contract New Haven, Connecticut, United States Posted 2 months ago
About Position
Windows Admin (Contract)
$0.00 / Hourly
New Haven, Connecticut, United States
Windows Admin
Contract New Haven, Connecticut, United States Posted 2 months ago
Skills
• Provide exceptional customer service and technical support for on-site and remote users • Troubleshoot hardware software and PC operating system issues • Identify network/applications issues • Use trouble ticket system (ServiceNow) for tracking issues and problem resolution • Resolve issues or ensure timely escalation to appropriate support level • Windows support application support and manufacturing IT support • Troubleshoot hardware software and PC operating issues (laptops printers mobile devices etc) • Troubleshoot issues with Print Servers/Printers/Cloud-based printingDescription
ASSA ABLOY Americas, based in New Haven, CT, has an immediate need for an experienced Tier 2 IT TechOps Analyst with the desire to work in a fast paced and changing environment. Reporting to the Services Delivery Manager, the IT TechOps Analyst will respond to all calls and emails concerning network, hardware, software issues or other end-user related problems in a timely fashion.
Responsibilities
- • Experience in a Windows 10/11 and M365 Environment
- • Experience supporting cloud-based SaaS products
- • Understanding of Microsoft Teams and Teams Rooms technologies
- • Experience with Patching Desktops (preferably with automated tools like Solarwinds nAble and SCCM)
- • Security-first mindset, participating in security remediation as necessary
- • Familiarity with a Manufacturing environment a plus!
- • Networking experience and understanding how it works is a plus!
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