Zendesk Support Consultant

Description

· Minimum 3 years hands-on experience working on Zendesk tool

· Recurring Updates

· Annual Copyright date changes

· SSL certificate renewal

· Requested Updates

· Theme updates

· Adding new category tiles

· Updating graphics

· General UI updates

· Enabling languages

· Import Export data across environments

· And support of this project the consultant shall perform the following Services

· Consultant will perform the requirement analysis of the identified incidents

· Consultant will perform support and maintenance along with DWS team

· Consultant will write the Test case scenarios and perform QA testing

· Identify the potential test automation opportunities and define best practices

· Consultant will fix the Defects logged during DWS User Acceptance Testing UAT process

· Consultant will perform knowledge transition of the solution to Disney team

· Knowledge Transfer

· Provide documentation and handover of automated scripts to the appropriate DWS member to demonstrate automation framework and execution and results of automated test cases

· Documentation shall include information howto of testing tools used limited to how they are utilized to create automated test cases automation framework and endtoend execution of automated test cases

· Conduct hands on training to DWS team members to walk through all the components outlined within this Statement of Work