• Support and maintain the Outage Management System (OMS) to ensure the efficient restoration of outages.
• Implement new patches, configurations, and updates to the vendor product as needed by the Control Center.
• Maintain, update, and debug mission-critical core and in-house applications.
• Perform programming/debugging activities for new system development.
• Monitor, support, troubleshoot, and optimize both vendor products and in-house applications.
• Migrate code changes between Development, Test, and Production environments.
• Debug and trace log files, Kornshell scripts, and PL/SQL for troubleshooting purposes.
• Provide 24x7 on-call support on a rotating basis.
• Open and manage Service Requests and collaborate with support teams to evaluate, test, and validate updates for Oracle DB and Linux patches.
• Work closely with technical teams to resolve server issues, permission problems, cluster issues, and manage BizTalk orchestrations for middleware.
• Ensure compliance with Cyber Security policies and safety regulations.
• Document deployment processes and maintain a detailed log of issues and resolutions.